Voice over Internet Protocol (VoIP) is a technology that delivers voice traffic over Internet Protocol networks. VoIP is mostly used to make telephone calls, but can also be used to transmit multimedia messages, fax, and pictures. VoIP can be pronounced as V-O-I-P, an initialism, or simply as voice over IP.
VoIP technology works by converting voice into digital signals that travel across the internet. Through VoIP technology, you can make a call over a computer or even through a traditional phone line that has a suitable connection with an adapter. When calling a traditional phone, the signal is converted into a regular phone signal before it reaches the receiver. Moreover, wireless hotspots in train stations, airports, and cafes allow for use of VoIP technology wirelessly.
Also known as Internet Phone or Voice-over internet phone, VoIP technology has been mainstream for almost a decade. A VoIP connection requires a high-speed internet connection such as cable, DSL, or wireless. Apart from calls, Internet Phone can be used for texting, video calling and conference calls too. When using a VoIP service, you pick up the phone and dial a number normally.
VoIP offers amazing phone solutions with many advantages to businesses, including:
1. Cheaper calling rates
A VoIP connection is surprisingly cheaper than a standard phone connection, especially if you make a lot of calls. This works great for small business owners.
2. Additional calling features
With a VoIP connection, you can get all your basic features of a phone and additional features including caller ID, call hold, call transfer, and text. Moreover, installing an extra line is very easy. For instance, if a new worker joins your business, you can easily add a new line, or delete a line when an employee leaves. It is much more cost-effective than a traditional connection.
3. Easy to install
Installation is very easy as well. Even if you have minimal technical knowledge, you can set up your own IP phone connection. There is no complicated hardware or software that will baffle you with a lengthy installation process. All you need is an IP phone and you are good to go.
4. Reduced rates on international calling
Traditional phone connections and mobile networks can burn a hole in your pocket with their international call rates. On the other hand, VoIP makes international connections much more affordable. This can end up saving your business a huge amount of capital.
5. Comprehensive communication system
A VoIP connection offers holistic communication solutions for your entire company. It supports older technology such as fax, which operates using your VoIP email ID. VoIP technology also integrates smoothly with other business technology such as Outlook, and can be used to make and receive calls.
6. What to look for in a VoIP service provider
With a host of Voice-over Internet Phone providers available in the market, choosing a single one might seem like a complicated process. Look for a specific provider depending on whether you need it for individual or business use. Other features you should look for in a provider include:
● 24 x 7 customer support
● How much downtime the network takes for service and maintenance and how frequently it does so
● Cost-efficient pricing plans and what is included in each
● High quality calls at all times of the day and especially at night